Return & Refund Policy

At DhakaWater.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please read our return and refund policy below.

Eligibility for Returns

Returns must be requested within 7 days of delivery.
The product must be unused and in its original packaging.
Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

Used filters or damaged units caused by mishandling.
Custom or industrial units installed on-site.

Refund Process

Once we receive your returned item, our team will inspect it. If approved, your refund will be processed within 7 working days via your original payment method.

Contact Us

For return inquiries, email support@dhakawater.com or call us at 01860992434, 01860992436.

The below banks are available for EMI facility

Bank	Month	Bank	Month
Brack Bank	3/6/9/12/18/24/36	Dutch Bangla Bank	3/6/9/12/18/24/36
City Bank	3/6/9/12/18/24/30/36	Bank Asia	3/6/9/12
Standard Bank	3/6/9/12/18/24	Standard Chartered Bank	3/6/9/12/18/24/36
Dhaka Bank	3/6/9/12	Sout Bangla Ag. Bank	3/6/9/12/18/24
Eastern Bank	3/6/9/12/18/24/36	Jamuna Bank	3/6/9/12/18/24/36
Lanka Bangla	3/6/9/12/18/24/36	Mutual Trust	3/6/9/12/18/24/36
NCC Bank	3/6/9/12/18/24/36	Southeast Bank	3/6/9/12/18/24/30/36
NRB Bank	3/6/9/12/18/24/36	Meghna Bank	3/6/9/12/18/24
NRB Commercial Bank	3/6/9/12/18/24	Shahjalal Islami Bank Limited	3/6/9/12